Shipping and Returns

🚚 Shipping Time

  • We ship to mainland Spain and the Balearic Islands . We don't currently ship to the Canary Islands, Ceuta, or Melilla, but we're working on it.

  • We ship to all countries in the European Union (except Cyprus)

  • We work with Correos and Correos Express for orders within mainland Spain and the Balearic Islands. For other locations/countries, we also use Correos , Correos Express, InPost (for some countries), and additionally DHL, FedEx , and UPS (depending on the destination, weight, and volume of the package).

  • Preparation time is usually 6 hours to 3 business days (we try to dispatch orders within 24 hours or even less). Shipping costs are additional, and standard shipping is as follows:

    • Mainland Spain: [1–3 working days]

    • Balearic Islands: [1-5 business days]

    • International EU: depending on the destination (and the courier company), it usually takes approximately [2-7 business days]. Sometimes it can take up to 10 days.

  • For other faster shipping options, delivery times vary. You'll be able to see the option with its estimated delivery time at checkout , before paying for the items in your cart.

🧾 Shipping Costs

  • They are calculated automatically at checkout before finalizing the purchase, so you can see them before paying.

    📢 In mainland Spain, shipping costs €4.95 , and for the Balearic Islands, €7.50 (up to 5kg). Shipping costs vary for orders over 5kg, but you can always check the cost during the checkout process before making your payment.

  • 🔥 REDUCED SHIPPING:
    In the Peninsula and Balearic Islands we have a reduced shipping cost for orders over €35, which is € 3.95 if the order does not exceed 5kg (you can see this option in the basket).

  • 🎃 FREE SHIPPING
     To enjoy free shipping, the purchase The minimum in the Peninsula and Balearic Islands is €65.

     In countries within the European Union, we do not currently offer free shipping due to the high costs for small businesses. We hope to improve this in the future.

👉 We prepare your order with love (and a little bit of magic), but remember: couriers don't fly on broomsticks and they don't teleport (we wish!). Keep this in mind, especially on holidays. Remember to order in advance, just in case.

If your order is delayed or there is no movement in the tracking number, please contact us at support@scriptarastudio.com


❌ Order cancellation

You can cancel your order free of charge before it has been processed and/or shipped . Write to us within 6 hours at support@scriptarastudio.com so we can stop it in time.

Once an order is being prepared or shipped, it cannot be canceled. In that case, you can exercise your right of return within 14 calendar days (see below), except for personalized products or personal hygiene/cosmetic items , which are non-returnable. You can cancel an order containing personal hygiene/cosmetic products within those 6 hours, as they will not have been shipped yet.


Returns and exchanges

  • We accept returns within 14 days of receipt, provided the product is in perfect condition (unused, with its tags and in its original packaging).

  • Return shipping costs are the responsibility of the customer, unless the error was ours or the product arrived defective.

  • Write to support@scriptarastudio.com before returning the product, so we can give you instructions and ensure your package doesn't get lost in limbo.

❌ Important:

  • No returns are accepted for personalized or custom-made items.

  • No returns are accepted for hygiene, cosmetic or personal care products.

  • Gift cards and gift wrapping options are non-refundable.

(In short: what is unique, a service, custom-made or intimate, cannot be returned except for manufacturing defects or damage suffered during transport).

Many of our items are handcrafted, so they may have slight variations from the photographs or minor imperfections in the paint or modeling. These differences are inherent to the creation process and will not be considered defects for the purposes of exchanges or refunds.

For more complete information, please read our sales and returns policies:
https://scriptarastudio.com/pages/condiciones-de-venta

If you have any questions, you can contact us at info@scriptarastudio.com or through our online store chat.