Terms of Sale and Returns

GENERAL TERMS AND CONDITIONS OF SALE AND RETURNS

www.scriptarastudio.com

1. GENERAL INFORMATION

This website (www.scriptarastudio.com, hereinafter, the “Website”) is owned by Lidia María Martínez Matencio, with NIF 48672497N, and whose contact details are:

Address: Av. La Cruz, 19 – 03310 Jacarilla (Alicante)
Phone: (+34) 684770125
Email: info@scriptarastudio.com

This document regulates the conditions governing the use of the Website and the purchase of products through it. By accessing or placing an order, the User accepts these General Terms and Conditions of Sale, as well as the Legal Notice, the Privacy Policy and the Cookie Policy.

For the purposes of these Conditions, it is understood that the activity that Scriptara Studio carries out through the Website includes:

  • Online sale of esoteric products, stationery, fashion, jewelry, costume jewelry and accessories. Includes spirituality and well-being items (tarots, candles, incense, oracles, minerals, books, figures and decoration), as well as t-shirts, sweatshirts, badges, pins and other accessories inspired by the studio's aesthetic.

These conditions apply to sales made within Spain (except Canary Islands, Ceuta and Melilla) and the rest of the European Union countries, with the exception of Cyprus. Shipments are not yet made to excluded locations.

Scriptara Studio reserves the right to modify these Conditions without prior notice. The applicable conditions will be those in force at the time of placing the order.

2. THE USER

Access, browsing and use of the Website confers the status of User, so from that moment on, all the Conditions established herein are accepted.

The User agrees to:

  • Use the Website solely to make legally valid inquiries or purchases.

  • Not make false or fraudulent purchases.

  • Provide truthful and updated data.

The User declares to be over 18 years of age and to have legal capacity to enter into contracts through the Website.

3. PURCHASE OR ACQUISITION PROCESS

The User can purchase on the Website by following the online purchase procedure, selecting the desired products and completing the process with the “Pay now” button.

During the purchase, the User may review and modify the order data before confirming payment.

Once the order has been placed, Scriptara Studio will send an email confirming its receipt. Subsequently, the User will be informed when the order has been shipped.

The User consents to receive the proforma invoice in electronic format. A paper copy may be requested by writing to info@scriptarastudio.com. If you wish to receive a commercial invoice, you must contact the same email address.

4. AVAILABILITY

All orders are subject to product availability. If there is a lack of stock or any supply incident, Scriptara Studio will contact the User to offer a solution or refund the corresponding amount.

5. PRICES AND PAYMENT

The prices shown on the Website are final, in euros (€), and include applicable taxes (VAT).

The Website has an automatic currency converter to facilitate the display of prices in the User's local currency, although all transactions are processed in euros (€).

Scriptara Studio reserves the right to modify prices, items or promotions at any time, always respecting already confirmed orders.

Shipping costs

  • Spain: shipping cost is calculated automatically at checkout. Free shipping on orders over €65.

  • Balearic Islands: shipping cost is calculated automatically at checkout. Free shipping on orders over €85.

  • European Union: shipping cost is displayed before completing the order. 

Deliveries are made through Correos, Correos Express, InPost, UPS, DHL and FedEx.

Shipments to Collection Points (InPost)

If you have selected the option of shipping to an InPost Punto Pack or Locker (collection point), the procedure is as follows:

  • Choosing the point: You can consult your nearest point in the Official InPost Finder. Please provide us with the address or name of the chosen point when placing your order, when we contact you.

  • Automatic assignment: If we do not receive your choice within 24 hours, and in order not to delay your delivery, the package will be sent to the InPost point closest to the shipping address you provided when making the purchase.

  • Collection deadlines: Once the package arrives at its destination, you will receive a notification from InPost. Please note the permanence times: more information

  • Non-collection: If the package is not collected within the mentioned deadlines, it will be returned to our facilities. In this case, the customer will have to bear the management and re-shipping costs.

Accepted payment methods are:

  • Debit or credit cards Visa, Mastercard, Maestro, American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All methods available through Shopify Payments.

The Website uses a secure payment system (SSL) to guarantee the confidentiality and security of payment data.

6. DELIVERY

Deliveries will be made within Spain (Peninsula and Balearic Islands) and several countries of the European Union, except Germany, France, Canary Islands, Ceuta and Melilla.

Processing time is 6 hours to 3 business days. We try to dispatch orders within 24 business hours.

The average delivery time is:

  • 1 to 4 business days for Peninsular Spain.
  • 1 to 5 business days for the Balearic Islands.
  • 2 to 7 business days for the rest of the European Union. In some cases and depending on the distance and dates, this time may be around 10 days.

Except for incidents or force majeure, we try to make deliveries as fast as possible. Generally, packages are shipped in about 24 hours or even less, with a maximum of 72 hours in exceptional cases, from the time payment is verified and the purchase is formalized. For orders that include personalized or pre-order products, the time may be extended. For these cases, contact us through our contact channels.

In case of delay attributable to Scriptara Studio, the User will be informed, who may decide to continue with the purchase or cancel the order with a full refund.

If the order cannot be delivered due to the User's absence, the carrier will leave a notice or attempt delivery at another time. If the order is returned after several attempts, it will be considered cancelled and the amount will be refunded, deducting shipping costs.

Delivery will be considered complete when the User or a third party indicated by them acquires material possession of the products.

7. DATA MODIFICATION, CHANGES AND CANCELLATIONS

Before confirming the purchase, the User may review and modify the data entered. If an error is detected after completing the order, they may contact soporte@scriptarastudio.com to request the correction. Orders begin to be shipped 6 hours after the order is confirmed, which is why we ask that you inform us of the data error before these 6 hours have passed to ensure timely rectification.

If the User wishes to modify or cancel an order, they must contact as soon as possible via soporte@scriptarastudio.com
Generally, we dispatch the order, as specified above, within a minimum of 6 hours and a maximum of 72 business hours. Therefore, the customer is advised to modify or cancel the order before these 6 hours have passed in order to carry out the modification or cancellation in time.

If the order has already been shipped, you must wait to receive it and process the return if necessary, in accordance with the following point and bearing the costs of said return.

8. RETURNS AND RIGHT OF WITHDRAWAL

The customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, in accordance with current European and Spanish regulations.

To request a return, you must contact us indicating the order number and the products you wish to return. The withdrawal button is located below. If you prefer, you can also do so through the following email: soporte@scriptarastudio.com

Products must be returned in their original condition, unused and with their complete packaging.

Once the returned product or products have been received, Scriptara Studio will check their condition before making the refund.

  • If the merchandise is in perfect condition, the corresponding amount will be refunded using the same payment method used in the purchase. This may take a few days depending on the payment method and your bank. If the refund has not been received within 14 calendar days, please contact us.

  • If the item or items are not in the same condition as they were delivered (for example, with signs of use, damage, lack of original packaging or accessories), the refund may be denied or reduced proportionally to the damage suffered.
    In such a case, the customer will be informed and offered the option to recover the product sent, assuming the corresponding transport costs.
Products in poor condition

If the customer receives a product in poor condition or with visible damage, they must notify us within a maximum of 48 hours from delivery, attaching photographs showing the damage and the original packaging to the email: soporte@scriptarastudio.com 

Scriptara Studio will verify the claim and, if applicable, will offer a replacement or refund at no additional cost.
In the event that, after review, it is determined that the product had no defect or that the damage was caused after shipment, no refund will be made, and the customer may choose to recover the product assuming the transport costs.

IMPORTANT: Handcrafted products may have slight variations or imperfections in color or finish. These characteristics are part of their creation process and will not be considered defects or poor condition.

❌ Exclusions from the right of return

Returns will not be accepted in the following cases, in accordance with article 103 of Royal Legislative Decree 1/2007:

  • Products customized or made according to customer specifications.

  • Personal hygiene, cosmetic, or intimate items, once unsealed or handled after delivery.

  • Products that, for reasons of health protection or hygiene, are not suitable for return after having been unsealed.

GIFT CARDS

Gift cards are non-returnable, non-refundable, and not subject to the right of withdrawal.
They do not have an expiration date.
In the event of a definitive store closure or cessation of activity, the remaining balance of the card will be refunded to the customer.

If you don't know the remaining balance on your gift card, you can inquire by sending an email to info@scriptarastudio.com.

Return costs

  • If the return is due to a shipping error, defective or damaged product, Scriptara Studio will cover the return and reshipment costs.

  • In all other cases (change of mind, customer error, etc.), the return shipping costs will be borne by the customer.

The refund will be made using the same payment method, within a maximum period of 14 calendar days from the receipt of the returned product or verification of its shipment.

RIGHT OF WITHDRAWAL

You can exercise your right of withdrawal by clicking on the button below to view and complete the form:

Guarantees

Products purchased have a legal guarantee of three years against manufacturing defects or non-conformity, in accordance with current regulations.

The warranty does not cover wear and tear from use, damage caused by misuse or mishandling, or alterations inherent to the materials due to their nature or craftsmanship.

9. DISCLAIMER OF LIABILITY

Scriptara Studio will not be responsible for:

  • Losses or damages not attributable to its actions.

  • Technical failures or service interruptions.

  • Delays due to transport or force majeure.

  • Minimal differences in color, texture, or finish of products, especially in natural materials or handcrafted items.

10. COMMUNICATIONS

The User accepts that most communications with Scriptara Studio will be carried out by electronic means (email or notices on the website).

11. PARTIAL NULLITY

If any clause of these Conditions is declared null, the others will remain valid.

12. APPLICABLE LAW AND JURISDICTION

These Sales Conditions are governed by Spanish law.
In case of conflict or discrepancy, the parties submit to the Courts and Tribunals of Alicante (Spain), unless consumer regulations establish another mandatory jurisdiction.

13. COMPLAINTS AND CLAIMS

The User can address their complaints to the email address soporte@scriptarastudio.com or to the postal address indicated at the beginning.

Scriptara Studio has official complaint forms available to consumers.

In case of conflict, the User can resort to the European online dispute resolution platform for consumer purchases (EU Regulation 524/2013).

Last updated: December 23, 2025.